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Frequently Asked Questions

General

You can find our terms of service document here.

No we do not. We're not lawyers or politicians so we'd rather just assure you that we offer a 'best effort' service and not provide an essay-length document full of legalese trying to explain an SLA. :-)

We will do the best we can to keep your services running with the highest availability possible!

We've been in the hosting business since 2007 and have generally had a very good run with minimal serious outages. We optimise and monitor our systems to ensure everything runs as reliably as possible. We utilise enterprise/business grade hardware only.

Our cPanel shared hosting accounts include primary and secondary nameserver services in separate geographic locations.

For VPS customers or other hosting arrangements we use and recommend Rage4 Networks highly advanced DNS services which are available at very competitive pricing (or free depending on query volume).

What payments methods are available?

Payments can be made by PayPal or via Direct Deposit to a bank account with the Commonwealth Bank of Australia. European customers paying in Euros on larger plans or with longer terms may pay to a Postbank account in Germany by negotiation.

VPS

Our Adelaide services are hosted in the Adelaide CBD at Colocity Ptd Ltd (AS9297). Our Sydney services are hosted at Equinix SY3 on the Vibe Communications (AS45177) network. Melbourne services are with Micron21 (AS38880). Auckland services are hosted at TheDataCentre on the Vibe Communications (AS45177) network.

FreeBSD requires a few extra steps to get virtio functionality working.

The virtio-kmod port needs to be installed and the loader.conf needs to be updated to load the virtio drivers at boot. fstab needs to be updated and rc.conf updated with an additional networking line. Note that these changes need to be made before the VM is powered down and rebooted with the virtio setting configured in the Solus control panel.

If you want a custom ISO loaded for a Linux distribution or other OS not listed please contact us for assistance.

OpenVZ:

CentOS 5, CentOS 6, Debian 6, Ubuntu 11.04, Ubuntu 12.04, Ubuntu 11.10, Ubuntu 14.04

KVM Templates:

CentOS 6.4, OpenSUSE 12.2, Debian 6, Debian 7, Ubuntu 12.04, CentOS 5.8, Ubuntu 14.04

KVM ISOs:

CentOS 6.6, FreeBSD 9.1, Scientific Linux, System Rescue CD, Crux Linux 2.8, Debian 6, Ubuntu 11.10, Ubuntu 12.04, Ubuntu 12.10, CentOS 5.8, Ubuntu 13.04, Fedora 18, Lucid Puppy Linux 5.2.8, ArchLinux, Gentoo Linux, Debian 7, ClearOS Community Edition, Elastix, Mikrotik Linux, OpenSUSE 12.2

If something's not there and you want to run it; let us know and we'll do our best to accommodate your requirements.

Yes, with justification. All plans can have extra IPs addresses added. Extra IP prices start at $2 per month per IP. If you have a legitimate need for many (more than 5) IPs on a single VPS service please contact us in advance to clarify your requirements.

IPv6 addresses can be added at no extra cost.

Yes! It's possible to upgrade or downgrade VPS services. KVM disk sizes can not be downgraded but other resource allocations can be changed up or down with both the KVM and the OpenVZ services.

Please file a ticket with your requested changes.

Yes, if you file a ticket we can attach custom ISOs for you. It's best to include a link to a HTTP or FTP site with the ISO desired. Alternatively we can arrange an FTP account for you to upload an ISO file for your OS! This is available for all KVM services.

After payment has cleared we will do our best to get your VPS up and running within 24 hours.

At this stage we have to configure this on your behalf. It cannot be done in the Solus control panel. Please submit a ticket or contact us with your requested hostname. IPv6 reverse DNS entries can also be configured on request.

If you use CentOS we suggest you use our local providers mirror. It can be accessed at the following URL:

http://mirror.colocity.com/centos/

A local ISP also runs a large mirror site here:

http://mirror.internode.on.net/pub/

Disk IO/Performance

By default KVM servers are deployed using the more compatible 'ide' module for the disk driver. For improved performance we recommend switching this to 'virtio' in the Solus control panel after you have installed the operating system. Some installations have compatibility problems with 'virtio' so can only be switched over after the operating system is installed.